Appointments
Urgent advice: IMPORTANT: Please Note:
Changes and Cancellations: If you can't come to your appointment, please let us know as soon as possible. This way, someone else can use the time. If you got a text reminder, you can cancel by following the instructions in the message. If you use online services, you can also cancel through your Patient Access account. Please be aware that if you need to cancel your appointment you must notify us at least fifteen minutes before the scheduled time. Otherwise, your appointment will be recorded as one that you did not attend.
Appointment Notifications: We send confirmations, reminders, and important information by text. If you don’t want to receive texts, just tell the Reception Staff, and they will update your details. Please keep your contact information up to date so we can reach you.
Being Late: Please be on time for your appointment. If you are more than halfway through your scheduled time, the doctor may not be able to see you. If you miss your appointment, you will need to reschedule for the next routine appointment, unless it is an emergency.
Please Tell Us: If you need an interpreter, have special communication needs, prefer a certain doctor or nurse, or want to have your appointment by phone, face-to-face, or video call, let the receptionist know when you book.
Non-urgent advice: Appointments
Urgent Appointments:
To access urgent appointments at our GP surgery, you can choose from several options.
- You can book online through SystmOnline
- Call our Thornaby practice at 01642 762921
- Call our Ingleby Barwick practice at 01642 766505
- Call in to either practice and speak to the reception team
Cancelling Appointments:
You can cancel an appointment by:
- Using the cancellation link provided in the SMS confirmation/reminder you may have received
- By logging into SystmOnline
- Via the NHS App https://www.nhs.uk/nhs-app/
- Calling our Thornaby practice at 01642 762921
- Calling our Ingleby Barwick practice at 01642 766505
- Call in to either practice and let the reception team know
Routine Appointments:
You can schedule regular doctor appointments around 4 weeks in advance.
- By logging into SystmOnline
- Via the NHS App https://www.nhs.uk/nhs-app/
- Calling our Thornaby practice at 01642 762921
- Calling our Ingleby Barwick practice at 01642 766505
- Call in to either practice and let the reception team know
Non-urgent advice: The right person will see you now.
At TBMG, we have a team of skilled staff who work with our GPs to care for patients. When you contact us, our receptionists might ask a few questions to make sure you see the right person. Here's who you might see:
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Practice Nurse: Practice nurses help with checking your health, treating illnesses, and giving advice to keep you healthy. They work with doctors to care for patients.
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Healthcare Assistant: Healthcare assistants do things like dressing wounds, giving vaccines, taking blood pressure, doing health checks, and more.
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Clinical Pharmacist: Our clinical pharmacists help with medicine reviews, answering questions about your medication, and making sure you're on the right medicine.
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Pharmacy Technician: They help with repeat prescriptions, changing how much medicine you get, and finding other medicines if your usual one isn't available.
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Mental Health Practitioner: They support both children and adults with emotional and mental health issues, providing longer appointments and connecting you to the right services.
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Social Prescribers: They help patients with non-medical issues like finances, work, emotional well-being, and loneliness, to improve your overall health.
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First Contact Practitioner: If you have problems with your muscles, bones, or joints and haven't seen a GP yet, they can assess and treat you, and refer you for x-rays or other treatments if needed.
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Physician Associate: Physician associates work with doctors to care for patients both at the surgery and in homes, providing a range of medical services.
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Advanced Practitioner: They assess your symptoms, give a diagnosis, and decide the best treatment plan. They can also arrange for tests and investigations if needed.
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General Practice Assistant: GPAs offer services like vaccinations, health checks, and annual reviews, with longer appointments to give more time to address your needs.
For information related to named accoutnable GPs, please see policies.
Non-urgent advice: Make an Online Request
Contact your doctor online and avoid phone queues
How does the service work?
- Only to be used by TBMG patients
- Complete a simple form about your problem or request
- Your GPs decide on the best treatment for you
- The practice responds with advice, a prescription or an appointment
- You will get a response within 2 working days
- Submit requests for routine appointments, non-urgent queries and admin requests like sick notes.
Non-urgent advice: Evening and Weekend Appointments (Enhanced Access)
You can pre-book appointments around your busy daily schedules and appointments are available 7 days a week.
Click here for more information.
Non-urgent advice: Additional Information:
Home Visits – If you need a home visit, please try to call before 11am on the day you need it. We ask that all patients who can come to the surgery do so, unless they are truly housebound, as home visits take much longer. In the time it takes for one home visit, the doctor can see four or five patients at the surgery. Also, the doctor may not be able to give you the best care at home because they don't have the same equipment. The doctor might call you instead of visiting if it's appropriate. The doctor will decide if a home visit is needed.
Travel Vaccinations – If you're travelling outside the UK, you might need vaccines to protect you from serious diseases. Click to View the NHS Travel Vaccination Advice
Page created: 03 April 2023