Feedback Form
Non-urgent advice: Feedback and Suggestions
Your comments and suggestions are important to us. Please complete the anonymous form, and submit it to the practice to share your recent experience.
Please note: This form should be used only for sharing feedback and suggestions on how we can improve our service.
- Medical matters cannot be dealt with via this form.
- Official complaints cannot be submitted using this form.
If you have a medical query, please contact reception to arrange an appointment with the most appropriate member of our team.
For information about how to make a complaint, please see our Complaints Policy below.
NHS Friends and Family
Complaints
Thornaby & Barwick Medical Group is committed to providing a high standard of care and service to all patients who attend the practice. We recognise, however, that there may be occasions when patients feel that our service has not met their expectations.
If you have a complaint or concern, we encourage you to let us know as soon as possible. Our aim is to address complaints promptly, fairly, and courteously, and to resolve matters as quickly and amicably as we can.
How to Make a Complaint
Complaints should be made in writing and addressed to the Practice Manager, who is responsible for managing the practice complaints procedure and ensuring that concerns are reviewed appropriately and confidentially.
Please send your written complaint by letter to the practice. Full postal addresses for our surgeries are available on our Contact Us page:
All complaints are taken seriously and will be handled in line with NHS complaints guidance. Making a complaint will not affect your ongoing care or treatment in any way.
If you require support with making a complaint or need information in an alternative format, please contact the practice and we will be happy to help.
Page created: 03 April 2023