NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 99
      Good 25
      Neither Good Nor Poor 1
      Poor 10
      Very Poor 26
      Don't Know 2

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    Elaine, who took my call, was friendly, professional and very helpful. With a doctor contacting me that same day and providing urgent medication in order to treat me ailments. Tuesday 9 June 2026
    Lynn the receptionist is outstanding you should be proud of her, service 10/10 Saturday 6 June 2026
    Lynn took the time to ring me back when my blood pressure was very high. Friday 5 June 2026
    Very professional staff and all doctors are very thorough Tuesday 2 June 2026
    dr Natasha king is a amazing doctor caring and patient doctor she saved my life as she noticed straight away that I was so ill and she was with me all the way till the ambulance came on blue lights . Thank u dr king for everything u done for me during me being ill and the aftercare after I got out of hospital. Thank u so much . Friday 29 May 2026
    Polite, helpful and quick to resolve problems Tuesday 26 May 2026
    Dr Mbachu organised for me to have a scan as I had discovered a lump under my ear and close to my jaw. I attended the scan, which came back as nothing to worry about. Dr Mbachu stated that she would write to every hospital department for me to have this checked further. I received numerous appointments from various departments. I was then sent for an ultrasound. The ultrasound came back confirming I had a tumour. The tumour was benign but would turn cancerous if left. The tumour was on my saliva gland. I have recently had the saliva gland removed. It could have been very easy for Dr Mbachu to just say I had nothing to worry about following the first scan. Luckily for me, she persisted and went above and beyond to email all the departments at James Cook to ensure it was investigated and I wasn't written off. I cannot thank Dr Mbachu enough. Tuesday 26 May 2026
    Dr Jaffari is one of the best GPs Always listens to you and if further investigations are needed it is sorted for you DR Jaffari is the NO1 doctor to see Sunday 24 May 2026
    Dr Jafari, fantastic, kind, listens, And cares about her patients, I have high respect for her, gives you her time and I believe she really cares about her patients Saturday 23 May 2026
    Dr Daffa Alla helped me so much when I needed it. Really appreciate it. Friday 22 May 2026