NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 60
      Good 15
      Neither Good Nor Poor 1
      Poor 7
      Very Poor 19
      Don't Know 1

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    Met with Dr Hall today. Such a lovely lady. Very patient and understanding. Listened to my worries and reassured me of the process to follow. Excellent service Thursday 13 November 2025
    Myo Myinot Excellent menopause service today Kind caring listened and delivered First class service Monday 3 November 2025
    I never have any problems when obtaining appointments or medication. Keep up the good work!! Saturday 11 October 2025
    The new call back when your on hold is very good and the reception staff are very good but the overall time to get appointment is just good Friday 10 October 2025
    The reception staff were outstanding from first contact and guided me through the new telephone system. In addition I found the very professional attitude was most reassuring and thanks to the help and guidance given by (I think her name was (Emma) ? I was able to book an appointment to see Dr Hall the same day - FIRST CLASS SERVICE. The doctor again was extremely helpful and was able to physically examine me and able to report no abnormalities,again super service.All in all the practice is a great asset to registered patients and we are indeed fortunate to have such a wonderful medical team at our disposal. WELL DONE ALL ROUND and thank you.Mr David and Dr.Pamela Wheatley Wednesday 17 September 2025
    There are 2_doctors at the surgery who are extremely good, they listen and help. I often advise people to ask for these two doctors. Monday 8 September 2025
    They give 100 , per scent on the service that they provide for Thornaby .. & other way's in the back ground work !! THANK YOU.... Tuesday 2 September 2025
    Did an econsult and my problem was dealt with very quickly, much appreciated. Thanks Thursday 28 August 2025
    Dr Jafari has been really helpful Friday 22 August 2025
    Great staff and a super service Thursday 21 August 2025